Terms and Conditions – Fun Diving, Courses and Packages, Snorkelling & Kayak Tours
Prices and payments. All prices can be found on our price lists. Activities and rentals are only confirmed when full payment is received. Charges will be applied to the credit card provided.
Weather conditions. Scuba Diving, Snorkelling and Sea kayaking are highly dependent on weather conditions. We, therefore, reserve the right to alter activities/tours and rentals as required. Azul Diving Center & Kayak Tours also reserve the right to cancel tours or rentals due to inclement weather, foreseeable hazards, or events beyond our control. If canceled, Azul Diving Center & Kayak Tours will endeavor to provide as much notice as possible and a full refund will be issued or alternative dates and times offered.
Cancellation Policy. If you need to cancel your booking/s for a chargeable event, our cancellation policy is as follows:
- You can cancel any booked activity up to 72 hours prior to the activity. No fee will be applied in this case.
- If you notify Azul Diving Center of your cancellation between 72 and 24 hours prior to the activity, 50% of the full cost will be payable.
- Where you have booked a scuba diving activity and you notify your cancellation less than 24 hours prior the activity or do not attend without notifying Azul Diving Center of your cancellation, we will charge you the full fee.
- For Stay and Dive Packages (Hotel + Diving), 100% pre-payment is required for the booking guaranty thus this is a pre-paid / non-refundable offer.
- Dive Packages are not refundale
Groups bookings. Groups booking of 4 or more persons are considered private bookings and cancellations or modifications require 7 days notice prior to departure time. If the number of tour spots required has changed since the time of booking, please call or email to confirm the final numbers at least 7 days prior to your departure date. Failure to do so will result in charges for the number of spots reserved, regardless of how many participants arrive.
Medicals: All diving guests at Azul Diving Center Madeira are required to sign a self-declaration medical which can be found here: www.azuldiving.com/medical
All course students are required to sign a PADI or SSI Medical form prior to commencing with the course.
If the diver or student has any of the medical conditions listed, signed clearance from a doctor will be required valid within 12 months. Where doctor’s clearance is needed, we do ask guests to arrange this prior to arrival where possible to avoid any delays in resort.
Insurance: We recommend purchasing cancellation insurance, in the event of unexpected changes in your travel plans. Baggage/Dive Equipment Insurance is also recommended.
Scuba diving skills review. Many agencies recommend a Skills Review if it has been longer than six months since your last dive. Azul Diving advises divers to follow the agency recommendation for safety reasons.
The Skills Review should be booked in advance and takes place on your first day. Alternatively, this can be completed prior to your arrival in resort and signed by an instructor in your diving logbook. Evidence of the date of your last dive should be shown in a log book to avoid problems on check-in. In the interests of safety, Azul Diving Center Madeira reserves the right to provide and charge for a Skills Review or Check Dive with an instructor or restrict diving activities if the instructor has any concerns regarding diver safety.
Diving for Qualified Divers. Azul Diving Center Madeira’s dive guides will provide a detailed and comprehensive dive briefing before you enter the water with your buddy. When the guide is in the water they will remain with the group to navigate the site and to look out for any interesting marine life to show you. The dive guide will not provide any dive training during the dive and you and buddy dive together at your own risk. As qualified divers, you are responsible for your own and your buddy’s safety during the dive and to plan your dive and dive your plan by using either dive tables or a personal dive computer. You must begin, execute and end the dive with your dive buddy.
Limitations and Restrictions
Participation in tours offered by Azul Diving Center is contingent on meeting certification and experience requirements. It is the responsibility of the client to produce sufficient proof of certification and experience when requested by Azul Diving Center and it is understood that failure to produce proof may result in a cancellation of their tours without refund.
All clients participating in snorkelling must affirm they have previous swimming experience. Clients without swimming or snorkelling experience are suggested to participate in snorkelling course with one of our instructors.